BASIC SHIPPING POLICIES:
> Orders received will be processed within 24 hours with an email of confirmation during work days.
> Orders on Friday will not be delivered on weekends. If you need Saturday delivery please email us to check if your area has a Saturday service option.
> Please note due to strict shipping rules USPS does not allow packages with Lithium Ion batteries to be shipped to APO or FPO addresses.
FLAT RATE & FREE SHIPPING:
> Orders over $300 (after discounts applied) and shipped within the continental US qualify for Free Shipping.
> Free shipping will be standard shipping with UPS Ground 2-5 Day or USPS Priority 2-3 Day (Please note USPS Priority Shipping is NOT a guaranteed service and due to lithium batteries may cause delays) if you need a package by a certain date please select UPS Overnight, UPS 2nd Day or UPS 3 Day option)
> For orders under $300 we offer competitive shipping rates calculated at checkout from UPS, USPS, DHL or FedEx.
STANDARD UPS GROUND SHIPPING TIMES:
Shipping rates and times for Alaska and Hawaii will vary.
West Coast States: 3-5 Business Days
Mid West States: 5-7 Business Days
East Coast States: 5-7 Business Days
Use our Shipping Cost Estimator at checkout for specific shipping rates available to you, please contact us with any questions regarding your order before completing the checkout process if you have specific shipping questions or requests.
Our in house shipping team is certified to ship out orders containing lithium ion batteries to most countries. Please note that all of our shipments follow IATA guidelines for proper packaging and markings for lithium ion battery shipments. Our product packaging is tested and certified to UN 38.3 drop test standards. MSDS documentation is available upon request. Please note that depending on your shipping destination there may be additional shipping restrictions. Please see below:
> Domestic Shipping Restrictions:
Most orders shipped to US addresses have no shipping restrictions. However please note that for the following shipping services there are limits pertaining to the number of batteries that we can offer in a given shipment.
USPS Surface & Air Mail: Max 8 Cells / 2 Batteries Per Shipment
> International Shipping Restrictions:
Lithium Ion Battery Shipments are Prohibited through USPS. International shipments containing batteries must be shipped through a major carrier such as DHL or UPS.
> We offer international shipping through FedEx, DHL and USPS. (Please note: Batteries are not allowed through USPS for International Shipments).
> Shipping rates for international destinations are calculated during checkout.
> Please note: All charges will be in USD. Please contact your credit card provider about for exchange rates and other fees associated with your order.
> If your shipping country is not listed during checkout then this means that we do not ship to your country.
> Please note that ALL international shipments are subject to Customs Duties and or VAT import tax. Your order may be subject to your country's import or VAT tax it is your responsibility to cover this tax. VAT taxes and/or customs duties fees are paid by the customer to the courier.
Shipping rates for small shipments such as accessories and/or parts are calculated at checkout.
> If you need your order expedited or shipped through a specific carrier please contact us for a competitive shipping quote - firstname.lastname@example.org
*Shipments are subject to your countries applicable VAT taxes.*
UPS, FedEx and USPS observe the following holidays. Please note that packages can not be shipped out until the next business day.
New Year's Day January 1, 2017*
Memorial Day May 29, 2017*
Independence Day July 4, 2017*
Labor Day September 4, 2017*
Thanksgiving Day November 23, 2017*
Christmas December 25, 2017*
New Year's Day January 1, 2018*
Please allow enough time for processing and shipping during the holiday season. Due to high shipping volumes and/or weather delays USPS, UPS, DHL and FedEx may delay your delivery. Order early to ensure on time holiday shipping. See our Holiday Shipping Guide for more information.
SHIPPING FEES & RETURNS:
All shipping fees are non-refundable. Unless the item is determined to be DOA, Return shipping must be covered by the buyer . For more information, please review our Return Policy .